Emergency call 911 dispatchers have an incredibly tough job. Spending their days (or nights) fielding frantic calls from distressed people in their worst times, they have to be quick-thinkers, efficient communicators, and above all, stay cool under pressure.
We wouldn’t blame them for feeling worn out because of their high-pressure jobs!
Recently, however, an emergency call operator, Jason Bonham, shared a phone call he received on the job that was totally unlike any other- and it has us all in hysterics!
When Bonham responded to this phone call, he immediately recognized that on the other end of the phone was a very young child. You’ll notice his patient and familiar tone:
Jason Bonham (JB): What’s wrong?
Savannah (S): Um…. my dad can’t hardly breathe…
JB: Ok, hold on a second, ok?
JB: How old are you?
S: I’m 5 years old.
JB: Ok, what’s your name?
JB: Ok, Savannah, hold on. I’m getting them dispatched ok?
Of course, it wasn’t long before Savannah’s spunky, confident personality started to really come through!
S: Ok… you need to come reaaaal fast!
JB: Ok, Savannah, I have ’em on the way. Is your Daddy still awake?
JB: Okay. Is your front door unlocked, Savannah?
S: Uh… [calls out] Is our front door unlocked? No.
JB: Ok, Savannah, can you go unlock that front door for me?
S: Ok, I’m going to go [unclear] … [yelling] Don’t worry Dad!
Part of Bonham’s job as a dispatcher is to get a clear understanding as best he can of what kind of condition the people who are involved are in, so first responders can be well-informed. You can hear him getting more information from Savannah about the situation as first responders are still on their way. And of course, her responses are precious:
JB: Can you ask him [her dad] if this has ever happened before?
S: [Calling out] Has this ever happened? [To the dispatcher]No, so far so good. He’s still awake.
JB: Hey, ask him if he has any chest pain.
S: [Calling out] Do you have any chest pain? [To the dispatcher] Yes.
S: This is his first time.
JB: Ok. I got ’em on the way, so…
S: Ok. We’re in our jammies! And I’m in a tank top, so… I’ll have to get dressed.
S: I don’t [unclear] … what I’m gonna wear, but… he really needs oxygen, real fast. Yes, the door’s unlocked.